Tenby Town Council are marking a year since it opened the doors to its brand-new office and multi-use ‘community hub’ at the De Valence Pavilion.

Opened following a proactive vision by the Town Council to bring local services closer to the heart of the community, the past year has seen the new facility transform a former café space into, what councillors have called a ‘vibrant, accessible hub’ for residents and visitors alike.

The Town Council states that it has brought vital services back to the ‘High Street’ of the seaside town.

“Designed to make local governance more accessible and to breathe new life into a prominent town-centre location, our first year has been an incredible success,” said a spokesperson for TTC.

One of the core triumphs of the new office over the past year has been its role in combatting local isolation and service withdrawal. By partnering to integrate credit union provisions, such as hosting the SaveEasy Credit Union sessions every Monday morning, the Council says it has successfully filled a critical void left by high street bank closures, ensuring residents have secure, face-to-face access to financial services.

Building on that momentum, the hub has expanded its partnership network to provide a multi-agency safety net for the town, with residents benefitting from fortnightly Citizens Advice drop-in sessions, ensuring confidential guidance on welfare, debt, and housing is easily accessible locally.

The space also hosts monthly police surgeries for neighbourhood security queries, alongside occasional Business Wales guidance sessions to support local enterprises and entrepreneurs, and NHS outreach drop-ins focused on community health and well-being.

Furthermore, the council team has offered hands-on digital support, helping local residents, particularly older or digitally excluded individuals, navigate online systems to complete essential applications, such as for bus passes and other vital public services.

Beyond council administration and essential support services, The Council says that the building has firmly established itself as a ‘bustling focal point’ for local groups and civic engagement.

Over the past twelve months, the hub and its surrounding spaces have hosted everything from community group committee meetings and volunteer meet-ups (such as the Gardens of Tenby team) to information sessions on local grants and environmental projects.

Tenby’s Mayor, Cllr Dai Morgan remarked: “Re-establishing our home at the De Valence Pavilion was about much more than just a new office, it was about creating an open, welcoming door for the people of Tenby.

“Seeing how this space has been embraced over the last year for everything from council enquiries and credit union support to Citizens Advice drop-ins, digital application assistance for bus passes, health outreach, and police surgeries proves just how vital local, accessible spaces are."

Residents are always welcome to drop by the office during opening hours to speak with the team, access partner services, get help with digital forms, or see what community activities are taking place across Tenby.

Tenby Town Council would like to extend a heartfelt thank-you to local residents, community groups, and partners who have embraced the space over the past year.