PEOPLE across Carmarthenshire, Ceredigion and Pembrokeshire who need to talk to someone urgently about their mental health, or are concerned about family or friends, are being reminded they can call 111 and press 2.

When accessing the NHS 111 Wales Press 2 service, callers will speak to a dedicated member of Hywel Dda University Health Board’s mental health team who will listen, assess their needs and arrange further support if needed.

NHS 111 Wales Press 2 is available in Welsh and English for children and adults of all ages, 24 hours a day, seven days a week. The number is free to call from a landline or mobile, even if you have no credit left. The service is accessible for deaf people through the Relay UK app or textphone.

Liz Carroll, Service Director of the Mental Health and Learning Disabilities Clinical Care Group at Hywel Dda University Health Board, said: “We know that record numbers of people are experiencing mental health difficulties and it can be hard to know where to turn to for support.

“The NHS 111 Wales Press 2 service is the single point of access that everyone needs to remember for mental health advice and support, removing the need to navigate different services or wait for a referral.

“Our trained staff will listen and help guide you, which may include advice, signposting to community support or facilitating access to specialist mental health teams.”

Ahead of World Mental Health Day (Saturday 10 October 2026), we are reminding people why good mental health is so important, and how we can prioritise it in our lives and communities. It’s also a moment to talk openly and listen to what others are experiencing.

Liz Carroll added: “A mental health crisis is distressing and often very confusing for people affected. We want to help people to know they can call 111 and press 2 to connect to someone locally who can advise and support them.

“Our NHS 111 Wales Press 2 service works closely alongside GPs, who play an important part of ongoing support, particularly for medication, as well as community services and specialist mental health teams as part of a coordinated system of care.

“You don’t need to work out the system on your own. Help is available, and it starts with one call.”

For more information or to find out more about available mental health support visit https://hduhb.nhs.wales/help-us-help-you and click on ‘mental health wellbeing’. If there is a serious risk to life, please call 999.