Communication between Saundersfoot Medical Centre and its patients is key to contnuinuing improvements at the facility, a county councillor has stated.
“I do speak regularly with the Saundersfoot Medical centre manager on developments at the surgery; and I know that our quarterly meetings are very productive and give an insight to all the issues that arise daily,” county councillor for the seaside town’s south ward Cllr Chris Williams remarked recently.
“I feel that communication is key for the residents as they are aware of new initiatives that will help the process.
“A meeting is planned for the end of November where we would like to discuss the following items - Flu and Covid clinics, telephone appointments are counted as appointments, NHS Wales app, Quality improvement projects, eConsult option, Social Prescribing/lifestyle, and lastly, if you’re feeling really unwell, the best place for you is A&E.
“Such items will be discussed by Councillor Alec Cormack (county councillor for Amroth and Saundersfoot North ward) and myself, together with a senior practice doctor, Practice Manager and lead receptionist, to look at how we can improve and communicate.”
Cllr Williams said that he’d been approached recently by a handful of residents who had read his previous reports and updates regarding the surgery.
“All have said that the telephone system that is currently in place is working much better. I will seek further news on this when we have our meeting,” he continued.
“The parking issues at the surgery are vastly improved with space being available for patients. The feedback I’ve received from patients has been excellent.
“It is only right and fair for patients to be able to park when coming to the surgery.
“What is also pleasing is the fact that abuse of staff has stopped. This is definitely the way forward without the staff being abused.
“Lastly the medical centre have also asked me to pass on this relevant information regarding House calls. These are for patients that are absolutely not able to leave the house due to medical conditions.
“It is not for patients with transport issues or just convenience. We had numerous patients who were able to attend our walk-in flu clinic, these patients routinely request house calls.
“We appreciate that it may be difficult to attend sometimes but every house call equates to at least four or more appointments in the surgery.
“Additionally by attending the surgery we have our full range of resources to manage the medical issues a patient has,” he added.