Concern has been expressed over the 'terrible' condition of Tenby's North Walk.
The concern was highlighted in a letter to Pembrokeshire County Council by George and Ruth Nash, of Nottingham, who own a property in the town.
A copy of the letter was received by Tenby Town Council, who discussed it at their meeting last week.
Mr. and Mrs. Nash said that they made frequent visits and had become increasingly disappointed about the cleanliness of the town and its promenades over the last two years.
The North Walk was in a 'terrible state' with broken bins and seats, overgrown greenery, litter and dog faeces.
"The shelter is filthy and the entire promenade is dirty," they commented. "The toilet block on North Beach is appalling and needs completely refurbishing and the cafe is also in need of refurbishment.
"This is probably privately owned, but surely there are some regulations for its use which should be adhered to," the couple continued.
"Tourism is obviously the main source of income for Tenby, but the council, and we presume it is the town council rather than the county council, do not appear to want to put tourists at the top of their agenda.
"It will only attract the returning visitor if it smartens up the town simply by paying attention to the cleanliness problem," the couple added.
Clr. Mickey Folland pointed out that he and fellow county councillor Michael Williams had walked around the North Walk with Mr. Andrew Merriman, area maintenance manager (south) for Pembrokeshire County Council just before Easter, pointing out many of the points raised in the letter.
"He was very responsible and responsive and said they would be put right," he said.
"When did you have this walk?" asked Clr. Mrs. Caroline Thomas. "I walked it yesterday and it's appalling.
'It is so upsetting to me that people think that Tenby Town Council is responsible.
"We beg the county council to do the work and they are nice to our faces saying 'no problem', but actually getting them to do the work is a different story."
Clr. Mrs. Brown felt that, because there were plans to build a new dinghy park on the North Walk and other refurbishment, the county council had been "letting things go."
"The neglect is obvious," she said. Tenby Town Council's staff have taken on a lot of the repairing work themselves, although it is not their job, and the county council have given us some paint, but they argue there is no money left for anything else."
Clr. Mrs. Thomas stressed she was not criticising town council staff, particularly as it was not their job in the first place.
"It is just upsetting that the county council said that something would be done at Easter and now we are coming up to the May bank holiday and the North Walk is still a disgrace," she said.
It was agreed to contact Mr. Merriman about the state of the North Walk.
"I know this letter has been sent to the county council, but I doubt if Mr. Merriman has seen it yet," suggested Clr. Folland. "He would be appalled to see it and would get someone on it straightaway if he had!"