Public consultation starts on access to services

Saturday 5th May 2018 1:46 pm
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A public consultation has been launched to discuss options for customer facilities in the county. ()

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A public consultation has been launched by Pembrokeshire County Council on proposed changes to customer service facilities across the county.

Under the consultation, the public is welcome to give its views on the authority’s customer facilities in Fishguard, Neyland, Milford Haven and Pembroke.

The consultation follows a recent review of the council’s buildings and a series of engagement events in October 2017 when local residents and community representatives were invited to attend a series of ‘Your Town, Your Say’ meetings to look at what facilities are on offer.

Representatives were informed of proposals to reduce facility costs by bringing customer facilities together and creating ‘community hubs’ or ‘one-stop-shop’ services.

“This would increase convenience for customers,” said Pembrokeshire County Council’s cabinet member for finance, Clr. Bob Kilmister

“We also believe it will also provide opportunity for employees to up-skill to be able to deliver more than one service and to encourage greater community involvement in provision,” he added.

Options under consultation include:

Neyland: Option one - to provide customer service centre facilities at the Library one day a week; Option two - to cease providing a customer service centre facility in Neyland and to stop accepting cash payments at the customer service centre. Payments of council tax and housing rent to be accepted at the Post Office, for those unable to pay by any other means.

Milford Haven: Option one - maintain library and information centre in current location. Relocate the customer service centre and housing team from Milford Haven Town Hall to the library and information centre.

Pembroke: Option one - to develop a community/town council supported library and information centre in Pembroke, along the lines of models currently in operation elsewhere in Pembrokeshire such as in Fishguard, Narberth, Newport and St. Davids; option two - to cease providing the current library and information centre facility in Pembroke and replace with a mobile facility.

Members of the public can read the consultation document and give their views on the proposals by going online at or by requesting a copy of the consultation document from the council’s contact centre on 01437 764551.

The deadline for comments is Friday, June 1.


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