A new carers’ information and support service has been launched to provide information, advice and assistance for carers in Pembrokeshire.

The free service based at the Crossroads offices in Upper Market Street, Haverfordwest, is available to anyone in Pembrokeshire, aged 18-plus, who identifies themselves as being a carer.

Pembrokeshire County Council, together with Hywel Dda University Health Board, jointly commissioned Crossroads Mid and West Wales (MWW) to deliver the service.

Crossroads are well-known in Pembrokeshire as they currently support carers through their outreach service and through the provision of respite services to people of all ages, whatever their health condition.

The new carers support service aims to take time to listen to carers’ needs and help them access relevant support in the community through: a walk-in centre for carers; information, advice and assistance; carers recognition card; carers emergency back-up scheme.

A carer can be anyone, of any age who provides or intends to provide unpaid care and support to a relative, friend or neighbour who is disabled, physically or mentally ill, or affected by substance/alcohol misuse on a regular basis.

The service can be accessed via phone, email, promotional event, or 1-1 meetings.

Director of service development for Crossroads MWW, Lin Martin, said: “The amount of information for carers can be overwhelming and we aim to inform and support carers in their choices and to let them know what help is available if they need it in the future.”

Her views were echoed by cabinet spokesperson for adult services, health and well-being, Clr. Simon Hancock, who added: “Pembrokeshire County Council and Hywel Dda University Health Boards are committed to ensuring that carers are supported and that their role is recognised and valued.

“We are looking forward to working with Crossroads MWW to ensure that carers are able to receive the information and support they need to help them in their caring role.”

For more information, contact the carers information and support service on 01437 764639 or email [email protected]