Further improvements to the way residents can access their local police officers in Dyfed Powys have been approved.
The budget was approved this week by Dyfed Powys Police Authority for a project to professionalise customer services. The project aims to change and improve the way Dyfed Powys Police deliver their services to customers.
It includes reviewing and improving front counter services, changing the way non emergency calls are dealt with as well as giving staff who deal with customers the opportunity to study for NVQ's in customer service.
Acknowledged as one of the best performing forces in England and Wales, Dyfed Powys recently secured a record number of awards under the Government's service excellent scheme.
Building on that success T/ Superintendent Claire Parmenter, who is leading the project, said: "We want our services to be as customer friendly as possible. We are looking at what our communities want and are responding to those issues within a budget that is very challenging in view of our geography.
"We have carefully examined the number of phone calls we receive and how they are dealt with; we have also looked at the number of people who visit our police stations. From this, we are tailoring our services and the way we dispatch officers to deal with calls to suit the demands of the public.
"A customer service unit has been piloted in Powys and the feedback we have had from the public has been excellent. We are sure this can be replicated across the force so all our residents can benefit, without compromising the excellent relationship we enjoy with our communities or our performance."
Assistant Chief Constable Nick Ingram added: "This project comes under the banner of citizen focus. Its overall aim is to improve your satisfaction and confidence in your local police service.
"The project is in the early stages and we want to make sure we offer a consistent service to residents, both face to face and on the telephone; we want to provide you with a responsive and reassuring service ensuring our officers are there when they are most needed."