“We acquired a new site for Narberth delivery office as the existing building, in Spring Gardens, Narberth, no longer met our requirements as we deliver more parcels and fewer letters. This represents a significant investment in Royal Mail’s operations in the area,” said a spokesperson in a statement issued earlier this week.
“The new purpose-built office is designed to meet our operational requirements and offer better facilities for our customers and our people. The site features a hedge bank on two sides to help reduce the impact of the building on our neighbours and blend in with surrounding farmland. The exterior lighting is fitted with sensors to dim the lights during operational hours if no movement is detected, and timers to switch them off outside operating hours. Half of the vehicle parking spaces are covered in a permeable surface rather than tarmac to let rain water drain away naturally rather than divert it to a drainage system.
“The new building has a number of features to help reduce our energy consumption and the amount of carbon dioxide generated. These include rooflights to increase natural daylight in the building, LED lights throughout the building fitted with movement sensors to minimise electricity consumption as well as hot air hand dryers in the toilets instead of paper towels and recycling centres for our staff to reduce waste on site.
“We plan to move our Tenby delivery office to the new site in early 2019. The date of this move will be confirmed nearer the time. This follows discussions with the CWU and our people in these offices.
“We are continuing to discuss the proposed relocation of Whitland delivery office to Narberth with our people.
‘We are now undertaking detailed planning to ensure a smooth transition for our operations, our people and the service we provide for our customers in Narberth. There will be no impact on deliveries to our customers and the same postmen and women will continue to serve their local communities, delivering a high quality service to customers.
“This is part of Royal Mail’s ongoing transformation of its business to increase the efficiency of its operation as well as providing delivery offices which are fit for purpose for our people and for our customers.
“As a commercial business, Royal Mail is responding to the huge growth in electronic communications and decline in letter volumes, while seeing a high volume of parcels and online shopping which need to be delivered to customers.”
What this means for customers
“If Narberth customers choose to collect mail from us because they were not at home when we tried to deliver it, they will be able to do so from the customer service point at the new Narberth delivery office. This will be open longer than the existing office and provide dedicated customer parking, including two disabled parking bays.
“Customers do not need to come and collect their mail from us if they are not able to or do not want to do so. Royal Mail can now leave many mail items with a neighbour* if customers are not at home when we attempt delivery. Customers can nominate a dedicated neighbour to take in their parcels by filling in a form at their delivery office.
“Customers can also arrange a redelivery free of charge on a day that is convenient for them (including Saturdays), or Royal Mail can deliver the item to a different address within the same postcode area. This service can be arranged by calling the number on the ‘Something for You’ card we leave or by visiting our website at www.royalmail.com/redelivery.
“We intend to retain a mail collection facility in Tenby for customers who were out when we delivered to them and we could not leave the item with a neighbour*.
“We have a strong track record of managing change in our business. There will not be any job losses as a result of these relocations.”
*Apart from Special Delivery items and inbound international items that require a signature.
Comments
This article has no comments yet. Be the first to leave a comment.