Carmarthenshire County Council’s work to introduce AI tools across council services has received national recognition, as Georgia Sweet, Digital Transformation Project Officer within the Council’s Digital Services team, was invited to take part in a major UK‑wide Microsoft event showcasing the future of artificial intelligence in the public sector.
Georgia was one of only a small number of representatives from across the UK selected to attend the Microsoft AI Tour on February 24, where leading organisations shared how they are using Microsoft Copilot to transform ways of working, improve efficiency and support staff.
Georgia has played a central role in introducing Copilot within Carmarthenshire County Council, supporting staff through a supervised pilot programme which has already demonstrated clear benefits. Early feedback has shown improved productivity, faster customer response times and enhanced accessibility for staff who benefit from AI‑supported writing, summarising and information processing tools.
Speaking about the recognition, Georgia said: “Attending the Microsoft AI Tour in London was an incredible opportunity to showcase how we’re using AI to improve services for residents in Carmarthenshire.
“Seeing our work highlighted on a global stage was inspiring, and it reinforced the impact that thoughtful, responsible innovation can have within our local authority and the communities we serve.”
Microsoft also featured Carmarthenshire’s work in a forthcoming UK Stories editorial piece, highlighting the council’s early adoption of AI tools to improve services and modernise internal processes.
Carmarthenshire County Council’s Cabinet Member for Organisation & Workforce, Cllr Phillip Hughes, said:“This recognition from Microsoft shows how Carmarthenshire is embracing innovation to support our staff and deliver the best possible service to residents.”
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