Customers of the only not-for-profit water company in Wales and England will have a chance to be part of an ambitious project to help it decide how it tackles some of its biggest long-term challenges.

Welsh Water’s will be visiting the Pembrokeshire Show with its ’Have Your Say’ campaign, which invites the three million people it serves to give their views on how it should take on major issues like volatile weather patterns, climate change, population change and transforming parts of our water and sewer networks.

Welsh Water will be at the show in Haverfordwest between 15-17 August, where customers can fill out a quick survey and get a free water bottle and learn more about the work we’re doing in Pembrokeshire to improve the drinking water network in the coming years.

Last year, the company’s first-ever Have Your Say consultation attracted more than 12,000 responses on what its investment priorities for 2017-18 should be – resulting in £34 million customer investment confirmed last month.

This year, it’s asking customers to rank how it should prioritise responding to major challenges facing Wales and Herefordshire over the next few decades, spanning:

· Better water quality for all

· Working with nature for cleaner water

· Making water supply more reliable

· Making things better for customers who are let down most often

· Working with nature to reduce flooding and risk of pollution

· Cleaner beaches and rivers

· Help for people who struggle to pay their bill

· Giving more back to our communities

The results will feed into its Welsh Water 2050 consultation, as well as influence the business plan it will submit to the industry regulator, Ofwat, on how it intends to improve services and keep bills lower between 2020-2025.

Customers can give their views via a dedicated website, through an innovative bilingual “chatbot” in Facebook Messenger, or by visiting Welsh Water stands at events throughout the next 10 weeks, including the Pembrokeshire show and Iron Man in Tenby (9-10 September).

Welsh Water Chief Executive Chris Jones said: “As a not-for-profit company, we have customers at the heart of everything we do – not shareholders. We have a responsibility to make sure the business and our networks are strong and resilient in the future for the benefit of our customers.

“We are facing some big challenges for the future – including changing weather patterns, climate change, population change, resource availability, and a huge infrastructure some of which dates back to the Victorian era.

“Have Your Say is a unique chance for our customers in Pembrokeshire to shape not only how we prioritise investment and improve our network over the next few years, but for decades to come. With more ways than ever to take part, we want all of our customers to let us know what we can do to make our services the best they can be, at the most affordable price.”