A cremation worker has won Pembrokeshire County Council's 'Unsung Hero' award. Edward Taylor was nominated for his award by his fellow employees. The award - which marked the recent National Customer Service Week - is for those Council employees who put the customer first and pride themselves on exceptional levels of service. A professionally qualified cremator technician at Parc Gwyn, Narberth, Edward has worked there for 35 years and lives in a house on the site. Every working day for the past 16 years, Edward has prepared and cleaned the chapel for services and created some beautiful floral displays - he even did a flower arranging course in his own time. He has greeted funerals in a professional fashion and assisted the funeral directors with their duties. He has also serviced the cremators and kept 'behind the scenes' as scrupulously clean as the bereaved would expect. Edward reckons he has carried out about 20,000 cremations, sometimes working late during the week and also on Saturdays when necessary. Said his boss, Crematorium Superintendent and Registrar, David Seaman: "Very few people notice his work. Indeed, it is a sign of Edward's competence that the people who attend funerals find nothing to cause them any further distress." The three runners-up to Edward were Michael Henderson, a team leader in the council's contact centre in County Hall, Haverfordwest; refuse supervisor Barry Sharp who works in the authority's Thornton depot in Milford Haven, and printer, Mike Prior. In one of his nominations, Michael Henderson was described as a combination of 'Henry Kissinger, Ken Dodd and a Samaritan'. He is one of a 28-strong team who deal with around 2,000 telephone calls a day to the county council. "The customer always comes first with Michael," said his manager, Tracy Amos. "He is an inspiration for the whole Contact Centre." Barry Sharp, of Haverfordwest, was nominated because, in the words of one of his champions, 'he goes that extra mile'. He was said to listen to the problems of his customers and then find solutions - even if it means working outside of his hours. Mike Prior, of Broad Haven, who works on the ground floor of County Hall, is a life-saver, according to one of his nominees. 'Photocopying and printing can be a nasty business - people need it and they need it now,' read the accolade. 'He always does his best to accommodate and advise even to the tightest of deadlines and more often than not with a smile on his face.'